Passengers swipe their transport cards to enter a Metro station.

Introduction

Shanghai Public Transportation Card (SPTC), or 一卡通 (yi ka tong)/交通卡 (jiao tong ka), is a convenient tool and is popular in the city. The cards are widely used for making payments on local buses, taxis, Metro lines and docks.

It saves people from long queues at the Metro ticket booths and passengers don't need to ask information on ticket fares from the ticket conductors. The price will be automatically deducted from your card based on your trip in the Metro, therefore you won't lose any money if you suddenly plan to change your route or trip. 

You can purchase the card at metro stations, banks and also some stores. According to the new transport regulations, the buyer must pay an additional 20 yuan as deposit. For example, if you pay 100 yuan to get a transport card, you will have only 80 yuan credit in your card. The deposit is refundable as long as there is less than 10 yuan credit in the card.

As of June 2006, the card has been interchangeable with the Wuxi Tai-Lake Transportation Card, and can be used in Suzhou and Wuxi.

Types of Transport Cards

There are five types of SPTCs, they are the standard card, the memorial card, mini, personalized and the watch series.

Discounts for Transport Card Users

Interchanging Discount

When cardholders take different buses within a 90 minute period, the second trip gets a 1 yuan discount. However, not every bus route in Shanghai is included in the discount scheme.

Metro discount

When 70 yuan is used on the same card on the Metro within one month; there is a 10 percent  discount on metro fares. This discount is applied before the Interchange discount: When both discounts apply to a 4-yuan metro trip, the cost will be 2.6 yuan, with a 10 percent discount on 4 yuan, which is 3.6 yuan, then a further 1-yuan Interchange discount leaves it to 2.6 yuan.

Refund

You can refund your transport card at the following Metro stations:

∎ Line 1: Hanzhong Rd, Henshan Rd, Jingjiang Park and Gongkang Rd stations.

∎ Line 2: Jiangsu Rd, Nanjing East Rd and Century Park stations.

∎ Line 3: Dongbaoxing Rd, Caoxi Rd and Zhenping Rd stations.

You can also refund your transport card at these places:

∎ No 218, Taixing Rd. Opening hours: 9:00am-5:00pm, every day except for holidays.

∎ Third Floor, No 389, Meiyuan Rd. Opening hours: 8:30am-4:30pm, Monday to Friday.

∎ Second Floor, No 920, Nanjing West Rd. Opening hours: 9:00am-5:00pm, every day except for holidays.

∎ No 161, Luochuan East Rd. Opening hours: 9:30am-4:00pm, every day except for holidays.

∎ No 121, Xinbei Rd, Minhang district. Opening hours: 9:00am-4:00pm, every day except for holidays.

The Customer Center

Address: No 609, Jiujiang Rd (close to Zhejiang Rd.)

Opening hours: 10am-7pm (Monday to Friday), 10am-5pm (Saturday and Sunday) 

Tel: +86-21-6361-1100

The center offers a series of services including consultation and answers to enquiries, the sale of transport cards, repair of damaged cards as well as refund and transfer services.

If you have any more questions, please feel free to call this number: 12319 (Mandarin service only), email to office@sptcc.com or visit the Website of Shanghai Public Transportation Card Company.